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I don't really *hate* airlines - The year was 2081 — LiveJournal [entries|archive|friends|userinfo]

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I don't really *hate* airlines [Jan. 23rd, 2002|10:43 am]
This one has got me irked. I've been saving miles on Continental for the past two years to get to 200k so that I'd have enough to book two first class to the UK. I had miles coming to me since november that they only just credited after much dialog and a letter. Now, i've just topped my number and try to book tix to Whitby for April- and there are no seats in that fare class- i'll need 400k for both of us. Grrr! In looking at online reservations that's understandable- the discount fares have not clicked for anything past march, so I think I'll wait until later in February to try again.

I want free first class, dammit! I've just flown 200k miles and boy are my arms tired!

[User Picture]From: diana_h
2002-01-23 02:24 pm (UTC)
Hmm, know what you mean. I used to work for an airline and had loads of annoyed customers on the phone for this reason (free first class or free upgrades). The fare class you need for this is different from the one they would use for a full paying customer - and pretty hard to get, unless you either book ages in advance or are damn lucky... You can get this fare class too - if you pay double miles... Dunno about Continental's customer policy (I worked for Delta) - but depending on your membership status it'd be worth getting in touch with customer services. For one they could put you on the waiting list for this booking class (the higher your status the better your priority) Sometimes people just reserve places instead of booking them, so they might become available again. And, depending on the amount of first class tickets they manage to sell for the flight, they might release some of the seats 'last minute'. Anyway, if you're having a gold status or something it's worth getting in touch with customer services (not reservation, they normally don't have authorization to overwrite booking classes - which *is* possible to do!), playing the 'very upset' customer who wanted to surprise his wife with a first class ticket to Europe for their xxth anniversary or something like that... Good luck!
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[User Picture]From: diana_h
2002-01-23 03:19 pm (UTC)


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